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Cathedral Cove Lodge Villas - Help & FAQ

Q: What time is the Cathedral Cove Villas office open?
A: The office is open from 8.00am to 8.00pm during the summer and 8.30am to 6.30pm in winter.

Q: What time can I check in?
A: You can check in from 2pm

Q: What time can I check out?
A: Check out is by 10.00am

Q: How can I pay for my reservation?
A: We accept payment on arrival with Mastercard, Visa, Eftpos and cash.
Peak Season Deposits are via Direct Credit or cheque only.

Q: When do I pay?
A: Full payment is due on arrival
See Terms and Conditions for Peak Season bookings.

Q: Do you accept pets?
A: No, sorry, we have a strict "No animal" policy

Q: Do you have a playground?
A: Yes, we have a children's playground located near the main facilities.

Q: How far away is Hot Water Beach?
A: Hot Water Beach is 8km by road

Q: Can I walk to Hot Water Beach?
A: There is no coastal walk to Hot Water Beach and we do not advise walking as the roads are very busy and do not have footpaths

Q: When can I go to Hot Water Beach?
A: You can access Hot Water Beach up to 2 hours either side of low tide. See notice board outside reception for tide times.

Q: When can I go to Cathedral Cove?
A: The walk to Cathedral Cove is not affected by tide, so you can go there at any time. At very high tide, you may not be able to pass through the cave without getting your feet wet.

Q: Do you have internet facilities?
A: An Internet kiosk is available. Wireless broadband is available for your laptop and wireless devices.

Q: Can we hire linen?
A: Yes, linen (duvet and set of sheets) is available to hire

Q: Do you have laundry facilities?
A: Laundry facilities are available in our Sea View Villas. The Garden View Studios and the Hahei Holiday Park Resort have communal laundry facilities available

Q: Do you have a shop onsite?
A: No, we do not have a shop on site. The Hahei Store is located 8 minute’s walk from the resort.

Q: Do you have restaurant on site?
A: No, we do not have a restaurant on site. Restaurants, takeaways and an ice-cream parlour (seasonal opening) is located 8 minutes walk from the resort in Hahei Village.
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